Shipping Information
Shipping Information
At Velisse, we're proud to offer FREE express shipping on all orders over $45 — because relief shouldn’t have to wait.
📦 Order Processing Times
Once you place your order, please allow 1–3 business days for us to carefully prepare, pack, and hand it off to our shipping carrier. During peak periods or holidays, processing may take up to 7 business days.
You’ll receive a shipping confirmation email with tracking details as soon as your order is on the move.
🌍 Estimated Shipping Times
Shipping times below reflect transit time only after your order has been dispatched. Delays may occur depending on your location or customs processing.
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🇺🇸 United States: 4–8 business days
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🇬🇧 United Kingdom: 6–10 business days
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🇦🇺 Australia: 6–10 business days
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🇨🇦 Canada: 6–12 business days
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🇮🇪 Ireland: 6–10 business days
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🇳🇿 New Zealand: 6–10 business days
Please note: During major holidays or high-volume periods, shipping carriers may experience delays in both transit and tracking updates. We appreciate your patience!
✏️ Shipping Address Accuracy
It’s important to double-check your shipping details before placing your order. Incomplete or incorrect information can result in delays or cancellation.
If our system detects a potential address issue, we’ll reach out via email within 3 business days. If we don’t hear back in time, your order may be canceled and refunded.
Need to fix an error?
Email us at support@tryvelisse.com within 24 hours of placing your order, and we’ll do our best to help. We can’t guarantee changes beyond that window.
🚚 Delayed Delivery
We work hard to ensure your order arrives as quickly as possible. However, delays can occasionally occur due to:
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Weather events or local disruptions
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Courier logistics issues
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Payment or address verification problems
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Product restocking delays
If we anticipate any delay on our end, you’ll be notified right away. While we can't guarantee an exact delivery date, we'll keep you updated every step of the way.
📦 Lost or Stolen Packages
Once your order is handed off to the carrier, it's in transit and out of our direct control. If your package is marked as delivered but hasn’t arrived, or you suspect it was lost or stolen:
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Contact the courier directly to file a claim
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Reach out to us at support@tryvelisse.com — we’ll help however we can
Please note: Velisse is not responsible for lost or stolen packages, but we may offer a replacement depending on the situation.
🔄 Shipping Policy Updates
Velisse reserves the right to update this Shipping Policy at any time. By placing an order with us, you agree to the latest version of our policy.
We encourage you to review this page before purchasing, especially during holiday seasons or sales events.
Still have questions?
Reach out to our friendly team at support@tryvelisse.com — we're happy to help.