Returns & Refund Policy

Refund & Return Policy

At Velisse, we’re committed to helping pet parents break the itch cycle and bring comfort back to their dog’s life — naturally and effectively.

We proudly stand behind the quality of our products. If you’re not fully satisfied after giving them a proper try, we offer a 30-Day Money Back Guarantee for your peace of mind.

🕒 Order Cancellations & Changes

If you need to change or cancel your order, please contact us within 24 hours of placing it by emailing support@tryvelisse.com.

After this window, your order may already be processing and we may not be able to make any changes. If your cancellation is successful, your refund will be processed within 7 business days.

✅ Our 60-Day Money Back Guarantee

We encourage you to use your Velisse products for at least 14 days before considering a return, as consistent use is key to seeing real results.

If after 14 days (but within 30 days of your delivery date) you’re still not satisfied, you can request a refund.

To start a return:

Please note: Original shipping costs (if any) are non-refundable.

📦 Damaged Items

We carefully package every order, but in the rare event your product arrives damaged or defective, please email support@tryvelisse.com within 72 hours of delivery.

To report a damaged item:

  • Attach a clear photo of the damaged product

  • Describe the issue in your message

We will review your case and determine eligibility for a free replacement.
Please note: Cosmetic damage to packaging (like dents or creases) does not qualify as product damage. We do not accept returns or offer refunds for items damaged through normal use or misuse.

🚚 Shipping, Delivery & Lost Packages

While we aim to deliver your order quickly, Velisse is not responsible for delays or issues caused by:

  • Shipping carriers

  • Customs processing

  • Lost or stolen packages

If your package is marked as delivered but hasn't arrived, we recommend contacting the courier directly. If you need support in following up, feel free to reach out to us and we’ll assist however we can.

📍 Incorrect Shipping Address

It’s your responsibility to enter the correct shipping address at checkout.
If you need to correct a mistake, please email support@tryvelisse.com within 24 hours of placing your order.

After this timeframe, we may not be able to make changes, and you will not be eligible for a refund or replacement due to an incorrect address.

🔄 Policy Updates

Velisse reserves the right to update this Return & Refund Policy at any time. By placing an order, you agree to the terms outlined here — including any future modifications.

We encourage you to review this page regularly to stay informed. If you have any questions or need help, please contact us at support@tryvelisse.com — we’re here for you.